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In this video @John Sunder talks about how to configure labels to manage interactions with Customer Engagement Administrators can now create and add labels to interactions for improved management and control over routing and agent utilization. These labels provide organizations...
20240311_FeatureReview_CX_Agent Utilization_Configure labels to manage interactions_JS.mp4
In this video, Stalin discusses a new feature "APIs to integrate external learning modules" Learning administrators can now assign and report on external content from Genesys Cloud via learning APIs by integrating third-party learning management systems. This feature enables customers to use...
20240214_FeatureReview_CX_WEM_Introduce External Learning Modules_SS.mp4